How Will I Know If My Order Is Confirmed?
You will receive an order confirmation via email.
How Quickly Is My Order Processed?
Please allow anywhere between 2-5 business days to ship your unexpedited order. Orders are shipped from Los Angeles, California. Orders shipping 2nd Day Delivery generally ship the next business day.
How Can I Track My Order?
A tracking number will be provided for all domestic/international orders. Following your order confirmation, a tracking number will be emailed to you when your order is shipped out. Orders can only be tracked via this number.
Can I Make Changes To My Order Once It Is Placed?
It's hard to make changes, but if I catch it soon enough, I'll try my best to sort it out for you! If you need to cancel an order, please contact me at email@example.com.
Once an order begins processing no changes can be made. In this case, we ask that you please wait until the order arrives and contact me at firstname.lastname@example.org.
Do You Collect Sales Taxes?
Yes, applicable sales taxes on items shipped to California addresses!
How Often Do You Restock?
It depends on the style, but feel free to reach out!
What If I Can’t Find A Size, Color Or Style That I Am Looking For On The Website?
Please contact me at email@example.com, and I will do my very best to help out!
Do You Offer Free Shipping?
We offer free ground shipping for domestic orders over $150 within the United States excluding Hawaii, Alaska and Puerto Rico.
When Can I Expect To Receive My Order?
Average processing time is anywhere between 2-5 days. Average delivery time for US ground shipping is 4-8 business days.
Average delivery time for international orders depends on chosen shipping method.
For DHL shipments, average delivery times are usually between 2-5 business days but could take up to three weeks depending on customs.
For UPS Priority Innovation shipments, average delivery times vary between 2-8 weeks.
International shipping depends completely on the customs of the country we are shipping to. Please allow additional time for International orders.
What Carrier Do You Use?
We ship via USPS, UPS, FedEx and DHL depending on shipping destination.
Can You Ship To My Country/state?
We can ship to all 50 States including Hawaii & Alaska.
For international shipping, please email firstname.lastname@example.org to inquire about shipping prices if your country is not listed as follows:
Austria, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Switzerland, Australia, UK, Canada, Hong Kong, Japan, Singapore, South Korea, Philippines, Thailand, Indonesia.
What Terms Apply To Shipping?
All domestic shipments require a signature for delivery. If customers are not available at 1st attempt, a door tag will be left for 2nd attempt options.
Please remember FedEx does not offer service to true United States Postal Service P.O. boxes. Third party mailbox services are acceptable.
We are not responsible for any taxes or duties that may be incurred on international orders.
What Is Your Return Policy?
Returns are accepted so long as you send the items back within 30 days of the order date in the original condition in which it was shipped. Please take care to try your shoes on indoors, preferably on carpet, and to avoid scuffing the outsoles. If the items returned appear worn or damaged, your return request will be denied.
To return shoes within 30 days, please re-pack the shoes with care and visit the following link: Returns.
How Do You Handle Defects Or A Mistake In My Order?
In the rare case that you receive an item with a defect or a wrong item, please email me at email@example.com. I'll do my best to get back to you as soon as I can!
How Long Will It Take To Process My Refund?
Please allow your financial institution up to 10 business days to post the refund to your account after a return has been processed.
What Are Your Return Policies for Products Purchased On Sale?
Due to fulfillment and processing fees, returns for any items that are discounted more than 30% are not accepted. This also applies to Buy One, Get One deals, as the shoes are discounted at 50%.
About The Shoes
Do Your Shoes Come In Narrow Or Wide Widths?
The shoes come in medium width only in standard American Women’s shoes sizes.
What Size Shoe Am I?
Security & Privacy
What Security Measures Do You Take To Safeguard Me?
All financially sensitive transactional data is protected by encryption during transit and data transfer points are authenticated with SSL certificates. We do not store your credit card information.
Do You Maintain My Information As Private?
SUSI Studio is the sole owner of information collected on this site. This information will under no circumstances be distributed to third parties except as necessary to fund and ship your order. This expressly includes a pledge not to sell our customer or mailing lists.
Sweepstakes & Contests
What are the rules and regulations for your surveys/sweepstakes?
Click here for details!
I Still Have More Questions!
Can't find what you're looking for? Please feel free to contact me at firstname.lastname@example.org.