Customer Service

Order Inquiries

For any issues related to your order, please email hello@susistudio.com

All emails will be answered within 1­-3 business days.

Before creating a customer service ticket, please read through the SUSI Studio store policies and our FAQ section first. SUSI Studio policies are different from and completely independent of Church of Merch general store policies and customer service policies.

Please do not email the general SUSI Studio contact email or Direct Message on Instagram for customer service, as this may cause a delay in servicing your issue. For direct questions about your order, contact us at hello@susistudio.com Please have the order number and name of the person who purchased the item(s) on hand when you do.

General Inquiries

For any questions or comments about our products, promotions or special events contact us at hello@susistudio.com.

Return Policy

SUSI Studio will accept returns for items mailed and postmarked within 30 days of receipt, as long as the shoes and packaging are returned in its original condition.

To return shoes within 30 days, please re­-pack the shoes with care, fill out the return slip enclosed and visit https://susistudio.com/pages/returns to create a request ticket. You will then be contacted with mailing instructions.

SUSI Studio charges $8.99 for return shipping within the United States excluding Hawaii, Alaska and Puerto Rico. If you are outside the contiguous United States, you must return the item(s) back to us at your own cost as we cannot provide a free shipping label.

We do not accept returns for items purchased on sale.

Please see our HELP & FAQ Page for more information.

Exchange Policy

We do not offer exchanges. However, we are happy to assist with a free return and re-order. 

Lost/Stolen Packages

As a small company, we try our best to ensure orders are delivered and that the customer's package is sent with the selected courier. Should a package get lost or stolen once delivered, we recommend contacting the courier service.

Security & Privacy

SUSI Studio takes your security and privacy seriously and maintains all possible measures to protect customer information. All financially sensitive transactional data is protected by encryption during transit and data transfer points are authenticated with SSL certificates. We do not store your credit card information.

SUSI Studio is the sole owner of information collected on this site. This information will under no circumstances be distributed to third parties except as necessary to fund and ship your order. This expressly includes a pledge not to sell our customer or mailing lists.